Frequently Asked Questions
Your guide to expert sewing and vacuum solutions.
Do you offer shipping on heavy sewing machines and vacuum cleaners?
Yes, we offer secure, insured shipping for all our products. Larger floor-model sewing machines and heavy-duty vacuums are carefully crated to ensure they arrive in perfect working condition.
What is your return policy for machines and accessories?
Unopened accessories and notions can be returned within 30 days. For sewing machines and vacuums, we offer a 14-day return period subject to a restocking fee, provided the machine has a low stitch or hour count and is in original packaging.
Are the machines covered by a manufacturer warranty?
Absolutely. Every new sewing machine and vacuum cleaner we sell comes with a full manufacturer warranty. As an authorized dealer, we also provide in-house warranty service and repairs.
Do you provide training or classes for new sewing machine owners?
Yes! Every sewing machine purchase includes a complimentary 'Get to Know Your Machine' session. We also offer advanced classes for embroidery software and specialized quilting techniques.
How often should I have my vacuum or sewing machine serviced?
To ensure longevity, we recommend a professional 'Tune-Up' every 12 to 18 months. Regular maintenance prevents thread buildup in sewing machines and ensures maximum suction in vacuums.
Do you offer financing options for high-end equipment?
We provide several flexible financing plans through our partners to help you bring home the machine of your dreams with affordable monthly payments.